Of the 1,491 complaints received relating to various departments in the district under Sutharya Keralam, the Chief Minister’s public grievances redress programme, 1,300 complaints have so far been settled.A meeting of the district level monitoring committee held at the district collectorate on Tuesday reviewed the various measures adopted by the departments on complaints received since the inception of Sutharya Keralam till date.

District Collector M. Beena directed authorities concerned to resolve the complaints pending with different departments and to report within 14 days. She said that department heads themselves should examine and resolve complaints relating to their respective departments received under the programme. Dr. Beena asked department heads to attend the video conferencing sessions held in this regard without fail. She warned of stern action against those officials who violated this direction.

It was also decided to convene a separate meeting to discuss complaints regarding revenue, panchayat, water authority, police, cooperation and survey departments since they were bound to deal with more complaints. Dr. Beena asked the officials to report complaints which could not be resolved within the departments and to give special attention to complaint redress in every office.Officials of the district rural police, agriculture, cooperation, dairy development, factories, harbour, Kochi Corporation, tourism, Scheduled Caste development, treasury and DFO, Kodanad, did not turn up at the meeting.

More details of Sutharya Keralam : http://www.sutharya.kerala.gov.in/news.php